I come to sing the rarest of songs here in America: praise for customer service.

This time the company in question is TigerDirect. If you’re a techno-geek of any magnitude, you simply must know about TigerDirect. They’re awesome. I’ve been ordering parts from them for more than a decade, and I’ve yet to be disappointed.

However, the time comes in every geek’s life when a return must be made, even to the best of stores. This return, though, was of my own bungling variety and not their fault at all. And so I went to their site and began the return process, fearing either retribution or incompetence (the former in response to me being a dimwit, the latter simply because that’s all I expect from customer service anymore).

The only way they could have made the return process simpler or more stress-free would have involved coming to my house and retrieving the merchandise in person. And that’s why I am here now, singing their praises. They understand that part of providing great service is making it easy to return merchandise.

So there you go: If you ever need anything computer-related for reasonable prices and reasonable shipping times, plus the added net of excellent return policies, then TigerDirect is the online store for you.